The rules for using MrSalesman.

MrSalesman is an AI Customer Agent Platform designed to help businesses understand customer conversations, use relevant business context, and take approved actions across customer interactions.

These Terms govern your relationship with MrSalesman when you access or use our Services.

Certain Services may be subject to additional terms, product-specific conditions, order forms, service agreements, or other agreements. Where applicable, those terms will apply alongside these Terms.

• “MrSalesman,” “we,” “us,” or “our” means the entity that provides the Services.
• “Customer,” “you,” or “your” means the individual or organization accessing or using the Services.
• “User” means an individual authorized by a Customer to access the Services.
• “Services” means the MrSalesman websites, applications, AI customer-agent platform, features, integrations, APIs, and related services made available by us.
• “Customer Data” means information, content, instructions, business information, and other data submitted to or processed through the Services by or on behalf of a Customer.
• “End Customer” means a person interacting with an AI customer agent deployed by a Customer.
• “Business Knowledge” means information provided or configured by a Customer for use by its MrSalesman agent, including products, services, pricing, policies, FAQs, and other business information.
• “Actions” means operations that MrSalesman is configured and authorized to perform through connected systems or workflows.
• “Credits” means usage units that may be used to access certain features or Services according to the applicable plan or pricing structure.

You must provide accurate and current information when creating or maintaining an account.

You are responsible for:

• maintaining the security of your account credentials;
• restricting unauthorized access to your account;
• ensuring that Users accessing your account are authorized;
• maintaining accurate account information; and
• activities performed through your account.

You must promptly notify us if you believe your account has been accessed without authorization or if you become aware of a security issue involving the Services.

We may require additional information to verify an account or protect the security of the Services.

Subject to these Terms and your applicable subscription, MrSalesman grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes.

You may use the Services to:

• configure AI customer agents;
• provide Business Knowledge;
• connect supported customer channels;
• configure approved Actions;
• connect supported business systems;
• manage Users and permissions;
• review customer conversations;
• monitor agent activity; and
• use other functionality made available through your subscription.

You are responsible for using the Services in accordance with these Terms and applicable law.

MrSalesman uses artificial intelligence to understand conversations, evaluate available context, generate responses, and, where configured and authorized, perform Actions.

AI-generated output may contain errors, omissions, inaccuracies, or inappropriate results.

MrSalesman does not guarantee that every AI-generated response, recommendation, classification, decision, or Action will be accurate or suitable for every situation.

You are responsible for determining how the Services should be configured and used for your business.

Where appropriate, you should maintain human oversight over interactions involving significant business, financial, legal, safety, or other consequential decisions.

You should not rely solely on an AI-generated response where human review is reasonably necessary.

You may provide Business Knowledge and other information to configure your AI customer agent.

You are responsible for ensuring that:

• information you provide is accurate and appropriately maintained;
• you have the necessary rights and permissions to provide the information;
• your instructions and configurations comply with applicable law;
• your agent's behavior is appropriate for your intended use;
• Actions are configured with appropriate permissions and conditions; and
• connected systems are properly authorized.

Changes to your products, pricing, policies, services, or business processes may require corresponding updates to your Business Knowledge and agent configuration.

Where you use MrSalesman to communicate with your customers, you may provide or make available personal information and other Customer Data relating to those individuals.

You are responsible for determining whether you have the appropriate rights, permissions, notices, consents, or other legal basis required to process that information through the Services.

You are also responsible for configuring the Services in a manner appropriate for your intended use.

Where applicable, our processing of Customer Data on your behalf may be governed by a separate Data Processing Agreement or other data-processing terms.

Our handling of personal information is also described in our Privacy Policy.

You must not use the Services to:

• violate applicable laws or regulations;
• infringe intellectual property, privacy, or other rights;
• commit fraud or facilitate fraudulent activity;
• impersonate another person or organization unlawfully;
• distribute malware or malicious code;
• interfere with or disrupt the Services;
• attempt to gain unauthorized access to systems or data;
• access another customer's account or information without authorization;
• circumvent security or usage restrictions;
• reverse engineer the Services except where applicable law expressly permits it;
• use the Services to develop or provide an unauthorized competing service;
• abuse APIs, integrations, or connected systems;
• transmit unlawful or harmful content; or
• use the Services in a manner that could reasonably create significant harm to individuals, businesses, systems, or infrastructure.

We may take reasonable action where we believe the Services are being used in violation of these Terms or in a way that creates security, legal, or operational risk.

MrSalesman may allow Customers to connect business systems and configure approved Actions.

Customers are responsible for:

• selecting appropriate Actions;
• granting appropriate permissions;
• maintaining valid credentials;
• configuring conditions and business rules;
• reviewing connected-system permissions; and
• ensuring they are authorized to connect and operate those systems.

MrSalesman may execute an Action based on the configuration, permissions, available information, and conditions provided through the Services.

External systems may experience outages, errors, delays, changes, or other limitations outside our control.

We do not guarantee that every third-party integration will remain available or operate without interruption.

The Services may integrate with or interact with third-party products and services, including communication channels, CRM systems, ecommerce platforms, payment providers, helpdesk systems, APIs, and other external services.

Your use of third-party services is subject to the applicable third party's terms and policies.

MrSalesman does not control third-party services and is not responsible for their independent operation, availability, policies, or changes.

If a third-party service changes, restricts, suspends, or removes an integration, corresponding MrSalesman functionality may also be affected.

Certain Services require a paid subscription.

Subscription plans, pricing, included features, usage allowances, and other commercial terms are described on the applicable pricing page or commercial agreement.

Unless otherwise stated:

• subscriptions may renew according to the applicable billing period;
• applicable taxes may be added;
• changes to your subscription may affect your available features or usage;
• upgrades may take effect according to the applicable billing terms; and
• cancellation does not necessarily entitle you to a refund for previously paid amounts.

Where a Customer has a separate order form or commercial agreement with MrSalesman, that agreement may govern the applicable commercial terms.

Some MrSalesman functionality may operate using Credits or other usage-based measurements.

Credits may be consumed based on the Services or features used.

The number of Credits included in a plan, the applicable usage calculation, additional Credit purchases, and other Credit rules will be described in the applicable pricing or subscription terms.

Credits do not represent money, stored value, or an ownership interest in MrSalesman.

The Services, including their software, technology, design, interfaces, documentation, branding, trademarks, and other materials, are owned by or licensed to MrSalesman and are protected by applicable intellectual-property laws.

Except for the rights expressly granted under these Terms, no rights to the Services are transferred to you.

You retain your rights in Customer Data that you provide to the Services, subject to the rights necessary for MrSalesman to provide, secure, maintain, and improve the Services as permitted by applicable agreements and law.

You grant MrSalesman the permissions reasonably necessary to process Customer Data for providing the Services.

You must not use MrSalesman branding, trademarks, or other intellectual property without appropriate authorization.

If you provide suggestions, ideas, recommendations, or other feedback regarding MrSalesman, you grant us permission to use that feedback without restriction or obligation to compensate you, provided that doing so does not disclose your confidential information.

Feedback does not transfer ownership of your Customer Data or confidential information to MrSalesman.

Each party may receive confidential information belonging to the other party.

The receiving party should use reasonable measures to protect confidential information and use it only for purposes related to the applicable business relationship.

Confidential information does not generally include information that:

• is publicly available without breach;
• was already lawfully known;
• is independently developed; or
• is lawfully received from another source without confidentiality obligations.

Where a separate confidentiality agreement exists, that agreement may govern the parties' confidentiality obligations.

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation.

Services may be affected by:

• maintenance;
• infrastructure failures;
• third-party services;
• communication-channel outages;
• network problems;
• security incidents;
• changes in applicable law;
• changes to third-party platforms; or
• other circumstances outside our reasonable control.

We may modify, improve, add, remove, or discontinue features from time to time.

Where appropriate, we will provide reasonable notice of material changes.

We may suspend or restrict access to the Services where reasonably necessary to:

• protect security;
• prevent abuse;
• address a violation of these Terms;
• comply with legal requirements;
• address non-payment;
• protect our systems or other customers; or
• prevent significant operational or security risk.

You may stop using the Services or cancel your account according to the applicable subscription terms.

Upon termination, your right to access the Services may end.

Certain provisions of these Terms may continue after termination, including provisions relating to intellectual property, confidentiality, disclaimers, liability, disputes, and other provisions that by their nature should survive.

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• the Services will always be available;
• the Services will be error-free;
• AI-generated responses will always be accurate;
• every Action will produce the intended result;
• third-party integrations will always function;
• information provided by an AI agent will be complete or current; or
• the Services will satisfy every particular business requirement.

MrSalesman is a technology platform. Customers remain responsible for their business decisions, configurations, customer communications, connected systems, and use of AI-generated outputs.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by applicable law, MrSalesman and its affiliates, officers, employees, contractors, and service providers will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Services.

Any limitation or exclusion of liability is subject to applicable law and any mandatory rights that cannot legally be excluded.

To the extent permitted by applicable law, you may be responsible for claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• your unlawful use of the Services;
• your violation of these Terms;
• Customer Data you provide without the necessary rights or permissions;
• your configuration or misuse of Actions or integrations;
• your violation of another person's rights; or
• your violation of applicable law.

The scope and exclusions of any indemnification obligations should be finalized in accordance with the applicable commercial relationship.

Our collection and use of personal information is described in our Privacy Policy.

Where MrSalesman processes personal information on behalf of a business customer, additional data-processing terms may apply.

Business customers are responsible for determining their own privacy obligations concerning information they process through the Services and for providing appropriate notices to their customers where required.

Where required, MrSalesman may enter into a Data Processing Agreement or similar contractual arrangement with a business customer.

MrSalesman may be accessed by customers and users in different countries.

You are responsible for ensuring that your use of the Services complies with applicable laws in the jurisdictions relevant to your business and customers.

Where personal information is transferred internationally, applicable contractual and legal safeguards may apply as described in our Privacy Policy and relevant agreements.

The Services are primarily intended for businesses and their authorized users.

The Services are not intended to be used in violation of applicable laws concerning children or minors.

Customers are responsible for ensuring that their use of the Services and interactions with their customers comply with applicable requirements relating to children and minors.

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Services, website, email, or another appropriate method where required.

The updated Terms will become effective on the date specified in the updated Terms.

Your continued use of the Services after the effective date means that you accept the updated Terms, subject to applicable law.

The governing law, jurisdiction, venue, and dispute-resolution provisions applicable to these Terms will be specified based on the legal entity providing the Services and the applicable commercial relationship.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

A failure to enforce a provision does not necessarily constitute a waiver of that provision.

These Terms, together with applicable subscription terms, order forms, data-processing terms, and other incorporated agreements, form the applicable agreement between you and MrSalesman concerning the Services.

You may not assign your rights or obligations under these Terms except as permitted by the applicable agreement.

MrSalesman may assign these Terms in connection with a merger, acquisition, restructuring, or transfer of substantially all relevant assets, subject to applicable law.