Channels

Meet customers wherever they already are.

Connect MrSalesman to the channels your customers use and manage every interaction through one unified customer-agent experience.

WhatsApp
Instagram
Messenger
Telegram
Email
Website
Centralized

MrSalesman Channel Hub

Connected Channels6
StatusConnected
Customer Identity

Recognize the customer across every conversation.

Customers may switch channels, but their relationship with your business should not start over. MrSalesman maintains a unified customer identity across connected interactions.

P
Peter
Customer IDCUS-48291
Connected Conversations
WhatsAppInstagramWebsiteEmail
Customer Context
Previous PurchaseORD-102458
PreferenceBusiness laptop
Last InteractionWhatsApp
Conversation Continuity

Keep the context when the channel changes.

A conversation can begin on one channel and continue on another without forcing the customer to repeat everything they have already shared.

10:14
W
WebsiteCustomer asks about an order.
10:18
WA
WhatsAppCustomer continues the conversation.
10:21
E
EmailCustomer receives confirmation.
Shared Customer Context
Order#ORD102458
Order StatusProcessing
Previous ConversationAvailable
Customer PreferenceBusiness laptop
NEW CHANNEL
≠
NEW CONVERSATION
Channel-Aware Experiences

Adapt the experience without losing the context.

Each channel has its own way of communicating. MrSalesman adapts the customer experience to the channel while keeping the underlying customer context consistent.

WhatsApp
Your order is being processed.
Quick Action
Track Order
Instagram
Your order is on the way.
Action
View Order
Email
SubjectYour order update
Order#ORD102458
StatusProcessing
✓
Same Customer
✓
Same Business Context
✓
Same Agent
Unified Customer Experience

Bring every customer interaction into one history.

Bring conversations from connected channels into one unified history so your team can see what happened, where it happened, and what happens next.

Unified Conversation History
WebsiteProduct question
WhatsAppPurchase discussion
InstagramFollow-up
EmailConfirmation
CustomerPeter
Channels4 connected
Last ActivityWhatsApp
Conversation StatusActive

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